Thursday, February 26, 2009

Limited International Sales Support Now Available

Good morning!

I received an e-mail from GoDaddy announcing support for international sales. Upon investigation, it only includes Europe, which in this day and age, may technically qualify as "international," but it's certainly a far cry from "world-wide." I called them and pointed out to them that China and India are both larger English-speaking countries than the United States and that Australia and other countries are also predominantly English-speaking yet omitted, and that for those of us in the information business and those seeking information, they are ignoring our needs and the needs of our customers.

They apologized, filled out a feedback form and had me fill one out as well, and also pointed me to GoDaddy's announcement blog where I could leave a personal comment about their shortfall, so I'm doing all that I know is currently possible to get them to open up to support all of you, and will continue to keep pressure on them until your needs are addressed.

In the meantime, I do have customers in countries not directly supported by GoDaddy successfully using my shopping cart by ignoring the state and country fields; the numeric part of the street address and postal code are all that the credit card processors validate, and since all products are downloadable or telephone-based, most of you will be able to use that method successfully. For any who cannot, the old stand-by "Plan B" remains to use PayPal to submit payment independent of the shopping cart, which generates a notification e-mail from PayPal; I or a member of my staff will respond to those notifications as soon as they arrive by e-mailing products to the sender. It's not quite as fast as directly downloading a product, but we are all frequently checking e-mail and it seldom takes more than an hour to fulfill a request.

The world is getting smaller every day thanks to the Internet, and sometime soon technology will catch up with the desire of people to trade in information on a truly global scale. In the meantime, we'll just have to do it the way people have done it since the dawn of communication: by communicating our needs and desires openly and working it out case by case, day by day. Pretty much the way things are worked out in relationships and marriages, huh?

Live well, be well, and have a wonderful day,
David Cunningham

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